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Remote Support

Many of our clients are not located in Bristol and therefore the only way we can offer them IT support is remotely.

By using the latest technology we can take control of hardware from anywhere in the world – providing an internet connection is available. The remote technology is fast, safe and secure, with advanced functionality such as screenshots, ability to access multiple screens, transfer files from one computer to the other, and so on.

Such functionality makes remote support a perfect solution to businesses who may have freelancers / people working from home or have multiple offices nation/worldwide. By avoiding in-house IT support it can help keep costs down while still providing tremendous IT support at the same time – making it the perfect solution for many companies that require such a support plan.

Remote support features

  • Unlimited telephpne and email support
  • Unlimited remote support
  • Maintenance and updates
  • Monitoring and alerts
  • Quick response and resolution times
  • 1st point qualified IT technicians
  • IT advice as required
  • Discounted onsite time
  • Discounted rates on other services
  • No hidden costs

Can remote support fix every problem?

If the problem isn’t fixable through remote support you will enjoy discounted rates if a technician has to come out and fix the problem. Generally we’ll be able to tell which problems are not fixable remotely during the first point of contact, however these are few and far between.

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